Cancellation Policy

Daily Tours 

• A full refund will be issued for cancellations made up to 7 calendar days prior to the tour departure date and time.
• Cancellations made within 7 calendar days before the service begins will incur a 100% cancellation fee (no refund).
• No refunds will be granted for no-shows or failure to attend the tour at the agreed time and location.
• No refunds apply in cases of late arrival, missed cruise departure coordination, or failure to attend.

Multi-Day Tours

• The 30% deposit is fully refundable in case of written cancellation received at least 40 days prior to the arrival date.
• Cancellations or changes made between 39 and 20 days prior to the arrival date will incur a 50% cancellation fee of the total program cost.
• Cancellations, changes within 19 days prior to arrival, or no-shows will incur a 100% cancellation fee.

Tailor-Made Tours

• Tailor-made packages require personalized planning, research, and preparation.
• In case of cancellation, a service preparation fee of €300 applies to cover administrative and planning work already performed.

Air & Ferry Tickets

• Ferry tickets and flight tickets are subject to a 100% cancellation fee.
• Tickets are non-refundable once issued, in accordance with airline and ferry company policies.

Cancellation terms depend on the service type and booking conditions.

Cancellations must be submitted in writing to be valid.

No refunds apply for:

• No-shows
• Late arrivals resulting in missed service
• Services already performed
• Specific cancellation conditions are detailed separately for each service category.