Complaints & Service Issues

Any complaints regarding service quality must be submitted in writing within 48 hours after service completion. Failure to report issues within this timeframe may limit eligibility for review, compensation, or corrective action.

Payment Disputes & Chargebacks

• If a client initiates a chargeback through their bank or payment provider without first attempting direct communication and resolution with Private Tours Greece, the company reserves the right to submit evidence of service delivery and contest the dispute.
• Services that have been performed are considered fulfilled and non-refundable, regardless of any chargeback filing.
• Clients acknowledge that initiating unauthorized chargebacks without prior communication may result in recovery of administrative fees, legal costs, and payment processing expenses incurred by the company.